Software advice services were founded as a result of a simple observation: construction companies needed a user-friendly, easy in use, more and more frequently web-based software. Software to help them develop and build more projects, build them faster, reduce costly communication errors, and ultimately maximize customer satisfaction. 

Advice 1. When you decided to evaluate construction product, don’t forget to ask your vendor:

What support and training services do you offer?

Look for a vendor whose support services align with your needs and preferences; e.g., 24 hour support vs. regular office hours, phone or email services etc.

How long does implementation typically take?

Factors that impact implementation timelines include your IT resources, your comfort with software as well as the complexity of the tool. 

What product updates/changes do you have in the pipeline?

Vendors typically plan product updates around current customer requests and complaints. Asking what product changes you can expect gives you insight into both the state of the current product as well how dedicated the vendor is to improving their customer experience.

What accounting integrations do you offer?

While many construction PM systems include a job costing and budgeting module for tracking project finances, not every system includes core accounting. If not, you'll need to ensure that the PM system integrates with your accounting platform. 

Does your product include a mobile app?

Mobility on the jobsite can not just save your workers time, but also help cut down on errors. Look for tools that allow your team to take and upload pictures to project folders and draw up change orders on the spot and have customers sign them in real-time.

Does your product offer or include support for building information modeling (BIM) technology?

BIM is a growing trend in the industry and increasingly available to small and large firms alike. Whether you're currently using BIM as a software application or considering adopting the process in the future, it's important to evaluate whether products offer or include BIM integration.

Advice 2. What are some drawbacks you should watch out for?

The best way to understand the common sources of dissatisfaction among construction software users is by reading user reviews. The following are some common complaints we’ve seen among reviewers from construction industry:

  • High cost

  • Poor integration

 

 

High cost: 

There are several variables that impact the final cost of your software purchase, including:

  • License fee

  • Set up and/or installation

  • Customizations

  • Training

It's important to remember that you'll have to revisit these costs each time you add a new user to the system. Additionally, customization and integration costs are not one-time fees, so you'll pay for these each time you renew your contract.

Also, unless you have a fixed-rate contract, vendors can increase rates during your contract period so you'll have to pay more when you renew.

Poor integration: 

It's important for your construction software applications to "talk," i.e., transfer data to the other software you use, specifically your accounting tool. Accurately balancing the books depends on your ability to track project costs and subcontractor payroll.

When your construction tool doesn’t integrate with your other business software, your administrative teams will have to rely on manual entry, which is time consuming and error prone. It's critical to find a system that integrates with the other tools in use at your organization.

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